Contact support
Email contact@openmira.cc. Include the app version, device model, operating system version, and a short description of what happened.
Do not send passwords, SMS verification codes, API keys, or unnecessary student information.
Photo grading and AI help
For the clearest result, photograph the complete question in good light, keep the page flat, avoid glare, and include all answer options. AI recognition and grading can still be inaccurate; report an incorrect result from the result screen or by email.
Account and learning records
If records appear under the wrong profile, confirm the current grade, subject, curriculum version, and signed-in account before retrying. For deletion, use the Account and Data Deletion page.
Response and service status
OpenMira reviews support requests in the order received. AI features depend on network access and third-party processing services, so temporary delays may occur. Retry only after confirming the original request did not complete.